<p>For information on opportunities to join the Balsam Brands team, please see our&nbsp;<a href="https://www.balsambrands.com/careers/">Jobs Page</a>, our&nbsp;<a href="https://www.linkedin.com/company/balsam-brands/">LinkedIn Page</a>, or email us.</p>

Careers at Balsam Brands

<h1>Contact Us</h1>
<div>Balsam Hill™ is dedicated to providing outstanding customer service.</div><style>@media (min-width: 961px) { [class*="heroBannerImage_carousel-caption-info__"] { color: #ffffff; width: 40%; max-width: 400px; top: -48px; } } </style>

<p>If your product is eligible for return, please contact customer service and we will email you prepaid return shipping labels and a Return Merchandise Authorization (RMA) number. All returns must be sent to our designated Balsam Hill Return Center in Canada. Returns sent to any other addresses may be refused or will incur an additional handling charge of $90 Canadian Dollars per box.</p>
<p style="text-align: center;"><strong>Balsam Hill Return Center</strong><br />Balsam Hill c/o Flexe Toronto<br />11400 Steeles Avenue<br />East Milton, Ontario L0P 1E0</p>
<p>Depending on bank processing times, you should see the return credit in your account within 3 business days of the credit being issued, but that could be up to 30 days after we receive your return.</p>

Returns

<p>If you would like to place an order by phone or need personal assistance in deciding which Balsam Hill tree, wreath, or garland is right for you, please call us at <a href="tel:888-626-0965" target="_self">888-626-0965</a>. We look forward to speaking with you.</p>

Orders by Phone

<h2 class="h3">How do I contact Balsam Hill?</h2><p>Call us toll-free at 888-626-0965. Our customer support specialists are available Monday - Friday from 5am-7pm PT, 8am-10pm ET.</p><p><a href="#" target="_self" id="ada-chatbot">Live chat</a> is available Monday - Friday from 5am-7pm PT, 8am-10pm ET. Sunday from 8am-5pm PT. 11am-8pm ET.</p><p>Balsam Hill™ is dedicated to providing exceptional customer service. If there is anything we can assist you with, please do not hesitate to reach out to us via the following means.</p><p>Send us a message using the provided web form. Please fill this information out as completely as possible so that we can direct your message to the appropriate department.</p>

Customer Service

Contact Us

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<p>The Vermont White Spruce is not only our most popular Christmas tree, but it is also one of the most breathtaking, state-of-the-art Christmas trees with the widest variety of sizes, lights, and shapes of any of our Balsam Hill trees. Pair with matching Vermont White Spruce wreaths and garlands to complete your elegant Christmas display.</p>
<ul>
    <li>Full silhouette for a classic look</li>
    <li>Also offered as a Flip Tree<sup>®</sup> for easy assembly and storage</li>
    <li>Offered unlit and pre-lit with different lighting options</li>
</ul>

A MAJESTIC FAVOURITE

Vermont White Spruce Trees

<p>The Vermont White Spruce is not only our most popular Christmas tree, but it is also one of the most breathtaking, state-of-the-art Christmas trees with the widest variety of sizes, lights, and shapes of any of our Balsam Hill trees. Pair with matching Vermont White Spruce wreaths and garlands to complete your elegant Christmas display.</p>
<h3>Natural Characteristics</h3>
<p>Our Vermont White Spruce is modelled after nature's <em>Picea glauca</em>, known in New England as "White Spruce" or as "Canadian Spruce" across Canada. This lifelike replica is so beautiful that you may not even want to decorate it. Nonetheless, our Vermont White Spruce's sturdy construction and upward-sloping branches are perfect to display your favourite ornaments and decorations.</p>
<h3>Details</h3>
<ul>
    <li>Crafted with abundant True Needle<sup>®</sup> foliage for realism that draws the eye and Classic Needles for added fullness.</li>
    <li>Easy Plug<sup>®</sup> system incorporates light connections in the trunk, so lighting your tree is as simple as plugging it into a socket. Currently available on select pre-lit trees. Review the Specs section below for more details.</li>
    <li>Trees pre-lit with innovative Twinkly LED lights allow you to create and control different light colours, light shows, or choose from a pre-programmed selection of patterns and colours, all from your phone using the mobile app.</li>
</ul>

Balsam Hill Vermont White Spruce Christmas Tree with a Beautiful Holiday Glow

Balsam Hill Vermont White Spruce Christmas Tree Showcasing Elegant Greenery

Balsam Hill Vermont White Spruce Christmas Tree with Twinkling LED Lights

Balsam Hill Vermont White Spruce Unlit Christmas Tree with Lush Greenery

Balsam Hill Vermont White Spruce Christmas Tree in a Stunning Festive Display

Balsam Hill Vermont White Spruce Christmas Tree with Twinkling Lights Closeup

Balsam Hill Vermont White Spruce Christmas Tree with Warm White Twinkly Lights

Balsam Hill Vermont White Spruce Unlit Christmas Tree with Lifelike Foliage

Balsam Hill Standard Christmas Tree What’s in the Box Detailed View

Balsam Hill Vermont White Spruce Christmas Tree with Realistic Greenery Details

Balsam Hill Vermont White Spruce Christmas Tree Stand for Secure Support

Balsam Hill Vermont White Spruce Christmas Tree in a Festive Holiday Setting

Balsam Hill Vermont White Spruce Christmas Tree Styled with Holiday Decorations

Balsam Hill Vermont White Spruce Christmas Tree in a Cosy Christmas Home Scene

Balsam Hill Vermont White Spruce Christmas Tree in a Festive Living Room Setting

Balsam Hill Vermont White Spruce Christmas Tree for a Timeless Christmas Look

Vermont White Spruce Tree

Balsam Hill Vermont White Spruce Christmas Tree Featuring Lush Green Branches

Transform your home into a vision of pure Christmas elegance with Balsam Hill’s Vermont White Spruce® Tree. Free delivery available.

Vermont White Spruce® Christmas Tree | Balsam Hill

<p>Our stunningly lifelike icon of the classic East Coast Christmas was our first creation, and it's still one of our best-selling trees. In fact, this cornerstone of our Vermont Signature Collection remains so popular today that we've made it available with our latest Flip Tree technology. Featuring an improved stand, our new Vermont White Spruce Flip Tree ensures a quick and easy experience from set up to storage.</p>
<h3>Natural Characteristics</h3>
<p>Inspired by the <em>Picea glauca</em> found throughout New England and Canada, our white spruce showcases a traditional profile composed of lifelike True Needle tips complemented by Classic Needle foliage for a dense, full look. Its upward-sloping branches follow nature's design, creating a handsome backdrop for your beloved ornaments.</p>
<h3>Details</h3>
<ul>
    <li>With our innovative Flip Tree design, simply rotate the base of the tree into place and attach the top portion. The sturdy stand has improved rolling and locking capabilities for effortless assembly and storage.</li>
    <li>Our exclusive True Needle<sup>®</sup> foliage mimics the colour and texture of real evergreen branches to bring outstanding realism down to the smallest details.</li>
    <li>Easy Plug<sup>®</sup> system incorporates light connections in the trunk, so lighting your tree is as simple as plugging it into a socket.
</li>
</ul>

Balsam Hill Vermont White Spruce Flip Christmas Tree for a Classic Christmas Look

Balsam Hill Vermont White Spruce Flip Christmas Tree in a Stunning Holiday Display

Balsam Hill Vermont White Spruce Flip Christmas Tree Showcasing Easy Assembly

Balsam Hill Vermont White Spruce Flip Christmas Tree with Elegant Holiday Lights

Balsam Hill Vermont White Spruce Flip Christmas Tree with LED Candlelight Glow

Balsam Hill Flip Christmas Tree What’s in the Box Detailed View

Balsam Hill Vermont White Spruce Flip Christmas Tree in a Luxurious Setting

Balsam Hill Fraser Fir Flip Christmas Tree Step 1 Easy Flip Setup

Balsam Hill Fraser Fir Flip Christmas Tree Step 2 Smooth Flip Mechanism

Balsam Hill Fraser Fir Flip Christmas Tree Step 3 Quick and Hassle-Free Assembly

Balsam Hill Fraser Fir Flip Christmas Tree Step 4 Final Setup for Perfect Display

Balsam Hill Vermont White Spruce Flip Christmas Tree for Easy Setup and Storage

Balsam Hill Vermont White Spruce Flip Christmas Tree Adding Festive Elegance

Balsam Hill Vermont White Spruce Flip Christmas Tree Showcasing Lush Branches

Vermont White Spruce Flip Tree

Transform your home into a vision of pure Christmas elegance with Balsam Hill’s Vermont White Spruce® Flip® Tree. Free delivery available.

Vermont White Spruce® Christmas Flip Tree® | Balsam Hill

Elevate your Christmas décor with Balsam Hill’s Vermont White Spruce® Christmas Trees. Available in a range of shapes and styles to suit your space.

Vermont White Spruce® Christmas Trees | Balsam Hill

Height

Shape

Lights

Setup

<ul><li>Premium tree stand with scratch-proof rubber feet</li><li>Off-season storage bag(s)</li><li>Protective gloves for use while shaping your tree</li><li>Extra bulbs</li></ul>

<li>Premium tree stand with scratch-proof rubber feet</li><li>Color+Clear® trees include a remote control to adjust light colors and switch on/off</li><li>Off-season storage bag(s)</li><li>Protective gloves for use while shaping your tree</li><li>Extra bulbs</li>

<li>Premium tree stand with scratch-proof rubber feet</li><li>Off-season storage bag(s)</li><li>Protective gloves for use while shaping your tree</li>

<li>Premium built-in rolling metal stand to easily move your tree from room to room<ul>    <li>Tree rolls easily out of the shipping box, no need to do heavy lifting</li>    <li>Durable, premium wheels will not scratch floors</li>    <li>360-degree front wheels allow for easy steering</li>    <li>Front wheels have locking feature, which safely secures the tree where placed</li>    <li>Strong back wheels allow for easy steering on carpeted floors and moving over doorways and ledges</li></ul></li><li>Convenient remote control to switch lights on and off</li><li>Premium heavy-duty off-season canvas storage bags with reinforced stitching and handles for effortless storage<ul>    <li>Storage bags slip on and off easily and cinches</li></ul></li><li>Protective gloves for use while shaping your tree</li><li>Extra bulbs</li>

<li>Premium built-in rolling metal stand to easily move your tree from room to room<ul>    <li>Tree rolls easily out of the shipping box, no need to do heavy lifting</li>    <li>Durable, premium wheels will not scratch floors</li>    <li>360-degree front wheels allow for easy steering</li>    <li>Front wheels have locking feature, which safely secures the tree where placed</li>    <li>Strong back wheels allow for easy steering on carpeted floors and moving over doorways and ledges</li></ul></li><li>Color+Clear® trees include a remote control to adjust light colors and switch on/off</li><li>Premium heavy-duty off-season canvas storage bags with reinforced stitching and handles for effortless storage<ul>    <li>Storage bags slip on and off easily and cinches</li></ul></li><li>Protective gloves for use while shaping your tree</li><li>Extra bulbs</li>

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<h2 class="wo__head3" style="max-width: min(70%, 350px);">Discover elements to dress up your tree effortlessly.</h2>

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Tree stand, storage bag & protective gloves.

Full list

<p><em><strong>Free Delivery on all orders</strong></em></p>

<p>Always the forerunner in cutting edge artificial Christmas trees, we proudly introduce in this video our Balsam Hill® Easy Plug® innovation for pre-lit trees. Each tree section has built-in wiring that seamlessly connects the lighting strands as you set up your tree. Now all you need is a single plug to illuminate the entire tree. And with the incredible realism of our True Needle<span>®</span> technology, our lifelike trees have become the instant favorite of set designers and professional interior decorators. Experience the next revolution in Christmas trees only with Balsam Hill.</p><p>Setup Video for Easy Plug Trees: Watch how easy it is to set up your new Balsam Hill Christmas tree with Easy Plug technology.</p>

EasyPlugNon-Flip

<p>Balsam Hill™ is proud to unveil the latest in Christmas tree design: our state-of-the-art Flip Tree™ technology. This unique patented design is protected by two issued US Patents (#8,062,718 and #8,993,077) and is exclusive to Balsam Hill. With this innovation, we have eliminated the need to lift heavy sections of the artificial Christmas tree during assembly and storage. Homeowners can simply roll in the tree out of the box on its wheeled base, lock it securely into place, flip the bottom section up, and install the lightweight tree top. Flip Trees up to 7.5’ generally come in just two sections, so only the tree top needs to be lifted. Larger Flip Trees may have two top sections. In just a few easy steps, you can assemble a grand holiday display.</p><p></p><p>Flip Tree Setup Video: Watch how easy it is to assemble your new Balsam Hill Flip Tree.</p>

FlipTree

<p>The innovative design of this Instant Evergreen Tree makes setup easy and fast. Featuring unique memory wire branches that automatically fan out into place as you set up your tree, our Instant Evergreen trees are ready in minutes. This tree also features our Easy Plug® technology, which means the light strings automatically connect through the trunk of the tree during setup - the only light string you need to touch for a beautifully lit tree is the one you plug into the wall. This truly instant tree will save you valuable time and effort compared to setting up and fluffing a traditional artificial tree.</p><p>Setup Video for Instant Evergreen Trees: Watch how easy it is to set up your new Balsam Hill Instant Evergreen Tree.</p>

Pre-fluffed

<p>Balsam Hill™ prides itself on the quality of its products, and wants you to enjoy your tree for many years to come. The online <a href="/inspiration/artificial-christmas-tree-assembly-instructions" target="_self">Assembly, Use, &amp; Care Instructions Guide</a> shows you how easy it is to set up and maintain your Balsam Hill Christmas tree.</p>

SpecialtyTree_textnovideo

<p>Balsam Hill<span>®</span> prides itself on the quality of its products, and wants you to enjoy your tree for many years to come. The online <a href="/inspiration/artificial-christmas-tree-assembly-instructions">Assembly, Use, &amp; Care Instructions Guide</a> shows you how easy it is to set up and maintain your Balsam Hill Christmas tree.</p>

StandardSetup

<p>Always the forerunner in cutting edge artificial Christmas trees, we proudly introduce in this video our Balsam Hill™ Easy Plug® innovation for pre-lit trees. Each tree section has built-in wiring that seamlessly connects the lighting strands as you set up your tree. Now all you need is a single plug to illuminate the entire tree. And with the incredible realism of our True Needle® technology, our lifelike trees have become the instant favorite of set designers and professional interior decorators. Experience the next revolution in Christmas trees only with Balsam Hill.</p><p>Setup Video for Easy Plug Trees: Watch how easy it is to set up your new Balsam Hill Christmas tree with Easy Plug technology.</p><p></p><p></p><p></p>

treeAugusta

The first time you assemble and shape your tree will require the most shaping to give the tree its full lush appearance. <a href="/inspiration/shaping-your-artificial-christmas-tree-instructions" target="_self">Learn More</a>

Trees

Hello The first time you assemble and shape your tree will require the most shaping to give the tree its full lush appearance. <a href="{0}" target="_self">Learn More</a>

Wreaths

Remove the top section of the tree before flipping the tree base. After placing each section of the tree in the provided storage bags, roll your Flip Tree into storage with the utmost ease.

Flip

To minimize the need for fluffing in future years, you can compress the branches less and store all or parts of your tree in the original box or a <a href="/c/artificial-christmas-tree-storage-bags-and-accessories" target="_self">Premium Storage Bag</a> from Balsam Hill<span>®</span>.

Tree

This Plan covers:

Why Choose Extend?

<h2 class="wo__head3" style="max-width: 350px;">Find the right tree for you.</h2>

Get the timeless look of traditional lights that stay lit for up to 3,000 hours.

Enjoy the same warm glow as traditional lights with bulbs that won’t burn out.

Create a stunning display bathed in delightfully small energy-efficient LEDs.

Select a small but powerful LED to make your Christmas brighter than ever.

Thin, bendable wires with tiny lights that stay lit for up to 10,000 hours.

Change colours and designs, still or animated, at any time with the Twinkly app.

Dress up any style with beautiful lights that are sure to make it picture-perfect.

Make your holly jolly decorations extra cheery with a festival of holiday colours.

Choose clear, multicoloured, or both to suit your mood. Plus, enjoy 30% more lights.

<strong>Quality Professionally Hand-Strung Lights</strong><p><strong></strong></p>We use the very best UL Certified lights available on the market. We optimize light counts and bulb brightness to give each product a balanced and warm festive glow. All lights are hand-strung to reduce the appearance of wires.

Like traditional Christmas tree lights, the pre-strung strands plug into each other.

With light connectors inside the trunk, just plug it into the wall and voila. 

Outlets are conveniently embedded in the trunk — add as many lights as you wish.

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